Adults 18+ only
Trana is designed for adults. The age limit is shown clearly before use and built into the onboarding flow. We do not knowingly collect information from under-18s.
Safety & Privacy
Warm support needs clear limits.
Trana is an emotional wellbeing companion for adults. It offers private conversation, calming tools, journaling, check-ins, community features, and crisis signposting — while being transparent about what an app can and cannot do.
Safety in the app
The important exits stay visible.
Safety should feel easy to understand: age limits, product boundaries, privacy choices, and visible routes to outside help — all kept close.
Clear wellbeing boundary
Trana is wellbeing support, not therapy, diagnosis, medical advice, clinical monitoring, treatment, or emergency care. This boundary is visible on every page and screen.
Crisis resources always free
Red Mode, safety planning, trusted contacts, and international crisis hotline links are never locked behind a subscription. They are always one tap away.
Community safety controls
Anonymous community spaces include reporting, muting, and blocking tools. Safety prompts appear when support may be needed. Moderation is active.
Red Mode
A calmer full-screen path for moments that need structure.
Red Mode is Trana's dedicated space for acute distress — when you need support quickly and don't have the capacity to search through menus. It's accessible from any screen, with one tap, at any time.
It is always free. No subscription required.
- Full-screen, high-visibility experience — no distractions
- Immediate grounding options: breathing, orienting, body calming
- Safety plan shortcut — review your personal plan in one tap
- Trusted contact shortcut — send a check-in message
- Crisis resource links — hotlines, text lines, emergency services
- Accessible from any screen at any time — no subscription required
Personal safety plan
Your own plan, built in the app, always available.
A personal safety plan makes it easier to navigate a difficult moment before it becomes a crisis. Trana's safety plan has five sections, all editable, all private.
Warning signs
The thoughts, feelings, or situations that tell you things are getting harder.
Helpful actions
Things that have helped before: a walk, a distraction, a breathing exercise, a call.
Safe places
Physical places where you feel calmer or safer.
Trusted people
People you can contact, and what you might say to them.
Crisis resources
Hotlines, text lines, and emergency services — pre-loaded and editable.
Always free to create and update
Safety plan access is never locked behind a subscription tier.
Crisis resources
Real help, real people, always visible.
Trana can help you find outside support — but it is not the crisis service itself. Below are the resources shown inside the app, all free, all available without a subscription.
Samaritans
UK & Ireland
116 123
Phone, free, 24/7
Open resourceShout
UK
Text SHOUT to 85258
Text, free, 24/7
Open resource988 Suicide & Crisis Lifeline
United States
Call or text 988
Phone & text, free, 24/7
Open resourceCrisis Text Line
US, UK, Canada, Ireland
Text HOME to 741741
Text, free, 24/7
Open resourceEmergency services (999 in the UK, 911 in the US, 112 in the EU) are always your first contact if someone is in immediate danger. These resources are for emotional crisis support.
AI transparency
What the AI does — and what it doesn't.
Trana uses AI to generate supportive responses and suggest tools. Being honest about AI's limits is part of how we keep the app safe.
What AI does in Trana
- Reads what you've shared and acknowledges it
- Suggests one relevant tool or action
- Responds briefly and calmly — not with long essays
- Flags moments that may need outside support
- Connects with your conversation history for continuity
What AI cannot do
- AI responses can be incomplete, inaccurate, or unsuitable for your specific situation
- Trana does not assess clinical risk or determine whether someone is safe
- Safety routing in the app is supportive only — not a substitute for professional judgment
- Journal entries and conversations are not used to train external foundation AI models
- If distress increases, Trana points toward human and local emergency help
- You are always responsible for deciding how and whether to act on any AI suggestion
Privacy commitments
Your wellbeing data is treated as sensitive.
Under UK and EU law, mood data, journal content, and health-related information may be classified as special category data. We treat it accordingly.
| What we collect | Why we need it | How long we keep it |
|---|---|---|
| Mood and stress check-ins | Weekly pattern insights and reflections | Kept while account is active, or until you delete |
| Journal entries | Private reflection — visible only to you | Until you delete each entry or close your account |
| AI conversations | Continuity and tool suggestions within sessions | Kept while account is active; export or delete in Settings |
| Safety plan and contacts | Your personal safety plan and trusted contacts | Until you edit, remove, or close your account |
| Community posts | Calm Garden and Daily Prompts content | Until deleted; anonymized aggregate data may be retained for safety analysis |
| Account and profile | Authentication, sync, and preferences | While account is active; full deletion available in Settings |
No sale of personal informationNo use for advertising targetingNo training of external AI modelsExport anytime from SettingsDelete account anytime from Settings
Your data rights
You are in control.
Depending on your location, you have rights under UK GDPR, EU GDPR, or other applicable data protection laws. To exercise these rights, use the in-app controls in Settings, or contact us at support@trana.live
- Access your personal information held by Trana
- Correct inaccurate personal information
- Delete your personal information and close your account
- Export your data in a portable format from Settings
- Withdraw consent for optional features at any time
- Object to or restrict certain processing
- Complain to your local data protection authority (e.g. the ICO in the UK)
Most actions (export, deletion, consent withdrawal) are available directly in the app under Profile → Settings, without needing to contact support.
Summary
Gentle support should still be honest support.
If someone is in immediate danger, Trana points them toward local emergency support and real people first. The app's job is to lower the barrier to one calmer next step — not to replace the professional help that some moments need.
Safety always visible
Red Mode, safety planning, trusted contacts, and crisis resources are always one tap away.
Privacy you control
Export, deletion, optional permissions, and account controls are always in Settings.
Adults only
Trana is designed for adults 18+ and keeps that boundary visible at every entry point.
Download when you're ready
Trana for heavy moments and everyday check-ins.
Free to download. Safety tools always free. Optional Plus through Apple.
