Safety
A safety-first guide to what mental health companion apps should make clear: limits, crisis paths, privacy, age boundaries, and human help.
A mental health companion app should be clear about its limits, keep crisis resources accessible, avoid pretending to diagnose or treat, protect sensitive data, and make it easy to contact real people when support needs to move outside the app. Trana is designed around these principles: adult use only, always-free safety tools, privacy controls, and visible crisis boundaries.
It should not claim to replace therapy, diagnose conditions, monitor clinical risk, or guarantee safety. Mental health support is serious, and vague overpromising can make a hard moment worse.
Safety features should not sit behind a subscription. In Trana, Red Mode, crisis resources, safety planning, and trusted-contact paths stay available on the free plan.
Mental health data is sensitive. Users should understand what is stored, why it is stored, how to export it, and how to delete it. Journal entries and conversations should never be treated like ordinary engagement data.
AI support should be brief, practical, and humble. It should avoid dramatic language, avoid clinical labels, respond to what the user actually said, and route toward guided tools or human help when needed.
Try this
Use this as a starting point, then adjust based on what feels safe and possible.
Questions
Short answers for the things people usually want to know before trying a tool or downloading the app.
No. Trana is wellbeing support, not therapy, diagnosis, treatment, clinical monitoring, emergency response, or medical advice.
In heavy moments, typing may be too much. Tools give users another path: breathe, ground, journal, walk, or reach out.
Contact local emergency services or a crisis line. Trana can point to resources, but it cannot provide emergency care.
Related guides
A few more pages that connect to this topic.
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Try check-ins, 29 guided coping tools, private AI conversation, journaling, community support, and always-free safety resources.
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